Umqua Bank Case Study - 1081 Words

Organizational Culture According to Clayton Christensen, â€Å"organizational culture affects and regulates the way members of an organization, think, feel and act within the framework of that organization.† (Christensen, 2006) In the case of Umpqua Bank, the organizational culture is so unique that both employees and customers embrace it. Umpqua is not just a bank, it’s a way of life and the experience you feel at this organization should surpass any banking experience you’ve had. In reviewing this case study, it’s interesting to see how culture is embraced at all levels of the banking experience. Since culture is the result of norms, values and common experiences within close working groups, I’m going to focus my analysis of Umpqua’s†¦show more content†¦The various branches at Umpqua have more of a divisional structure as each branch operates independently. Yes, they follow protocols and standards, but in theory, also compete within one another. The ROQ accolades were awarded based on a branch’s success. The case study also referenced the autonomy that universal associates had in servicing customers, and that is consistent with a divisional structure. In evaluating Umpqua’s hybrid structure with its organizational culture, there is a good relationship between the two. Umpqua has a unique culture that extends to both the employees and customers, which requires oversight, training and flexibility within each branch. The hybrid structure complements this as there is influence from the top, but enough autonomy at bottom. Humboldt Bank Integration (Yellow Team) What: †¢ Integrating Humboldt bank into Umpqua. †¢ 4 banks/27 branches would need to be converted within the next 18 – 36 months. Who: †¢ Steve May, Executive Vice President of Cultural Enhancement oversees the Humboldt integration. How/When: †¢ Integration should be in various phases. Training of employees operations, Initial re-brand and full renovation. †¢ Training of employees operations staff should take place immediately. During this phase, there would be a